Who will deliver my parcel?
Your parcel will be sent via Australia Post (eParcel and Express), or by SENDLE depending upon your area.

How to track your parcel with Australia Post:
1. We will email you your tracking number as soon as it is shipped.
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
3. We do recommend that you add insurance and signature on delivery to your order to help secure safe delivery of your package.

Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post or SENDLE couriers and are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

What happens if an item I ordered was out of stock?
If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
This will be reflected on your confirmation email, as your dispatch date will be delayed.
If you would like an update on when a product will come back into stock, please email us at dermaldistinction@idental.com.au.

Not sure where to enter the PROMO code?

1. In the CHECKOUT, on the left hand side under your cart total, you should see a question:

"Have a promo code? Redeem your coupon" (See the PINK ARROW below)

2. Click on "Redeem your coupon" and enter your promo code. You can only enter one promo code per order.

3. You are all done!

Product shipping
We check each product before it is shipped to ensure that it is in great condition, however we will not open the product.

If you have any concerns about your product, please contact us on (03) 98597859, or email us at dermaldistinction@idental.com.au within 7 days of delivery.

What to expect with your products
We work with products that are manufactured in medical grade facilities, and have well compounded formulations. Most of our products contain botanical extracts, and this can change the texture, colour and smell from batch to batch. We can assure you that all products are checked prior to sending them out to ensure they hold a current batch number.

From time to time, the manufacturer may alter the formulation without any notice. You are welcome to contact us if you are not certain that your product feels the same as what you may be used to. We regularly hold meetings with the cosmetic chemists of our products, so will gladly investigate any concerns for you.

Colours
Please note that colours of products will sometimes vary depending on the quality and make of the computer monitors they are being viewed on.

Pricing Policy
Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change.

Thanks for your understanding.

The privacy policy of Dermal Distinction is in accordance with the Victorian Health Records Act 2009 and the Privacy Act. Our policy is:

1. The information collected will be used for the purpose of providing treatment to you. Personal information such as your name and address will be used for the purpose of addressing accounts, processing payments and writing to you (via post or email) about our services and issues affecting your treatment.

2. We may disclose your information to other health professionals, or require it from them if, in our judgment, that is necessary in the context of your treatment. Disclosure of your details will be minimized wherever possible, and we will seek your prior consent.

3. Your medical history and all treatment records will be kept at Dermal Distinction. If you wish to access you records, an appointment will be arranged and fees will apply. If any of the information we have about you is inaccurate, you may ask us to alter our records accordingly.

4. This website collects personal information when you: provide feedback using the feedback forms OR submit an enquiry OR subscribe to a newsletter

5. There is one exception when the collection of personal information is necessary or unavoidable. This is when someone else provides Dermal Distinction with your personal information.

6. Your social media profile contact details may be used by Dermal Distinction to contact you for feedback or in order to engage you in conversation. All contact will be made via the channels you choose to participate in. Any information you post on social media sites is potentially accessible to anyone else engaging with Dermal Distinction via the same social media. Your individual privacy settings for profiles and accounts on social media networks are your responsibility. Each social network has inbuilt privacy settings.

7. We do record all of our phone calls for training, quality and support. This helps us deliver a better service to you. Additionally security CCTV is found in the common areas of our practice. We may use these recordings for our own use, for security and support of the services we provide to you.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Due to hygiene reasons we cannot accept exchange or returns on non-faulty items so please choose carefully! Return for refund policy is not applicable for wrong colour or product choice for purchases made in-store or online. Nor do we refund for a change of mind.

We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products, nor do we refund / exchange because a customer may not care for a product’s colour, texture or perceived performance on the individual. These are not faults.

Do not buy if you are unprepared to take the risk of an adverse or disappointing reaction. Please read the ingredients carefully before purchasing and ask for samples beforehand. While we refund / exchange on faulty products we do not refund / exchange because you don’t like a product or it has caused a reaction.

Please allow at least 1-2 weeks from the date of return for either a refund to be processed, or your new stock to be sent out. In the event of a refund or exchange you, the customer, are responsible for the shipping and handling charges associated with returns (unless the product is deemed faulty).

Full refunds are only available on Full Price items. All items must be received first before Dermal Distinction can process/approve any exchanges or refunds. Returns will only be accepted if the item is tested and found to be unsuitable or not in the expected condition. At least 90% of the product must remain to be eligible.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded under any circumstances.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. To be eligible for exchange products must still be 90% full of product. If you need to exchange it for the same item, send us an email at dermaldistinction@idental.com.au or phone* +61 3 98597859 for further instructions.

RETURN SHIPPING
To return your product, you should mail your product to: 3 Belmore Road, Balwyn North VIC 3104. Do not mail your product to us without verifying that you are eligible for a return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

COURSE BOOKINGS
Our course policy and FAQ is located here

We care about the environment.

All of our packaging has been chosen carefully. Considerations we make include getting your items to you safely, along with environmental impacts.

+ Our tissue paper and stickers are certifiable compostable, meaning that our supplier guarantees that they will break down in 60 days.
+ Our packaging chips are made from Corn starch, and will fully break down when placed in water.
+ Our cardboard boxes are made from recycled paper, and are themselves recyclable too.
+ When we use 'Plastic" mailing bags, these are also 100% certified compostable.
+ Finally any plastic or paper used is recycled from deliveries that we have received. We do not believe in single-use, and will reuse everything where possible.